If your internet is down, please restart your dual-band router once. If the issue persists, contact our support team at dwns@dwns.in.
If you cancel your connection request before the router is installed, you are eligible for a 100% refund. The amount will be credited back to your original payment method within 5-7 working days.
Prepaid monthly subscriptions are generally non-refundable once activated. However, if you face continuous network downtime of more than 48 hours from our end, a pro-rata refund or validity extension will be provided.